Solutions by Business Function

Quality Assurance

With consumer safety, brand protection and customer loyalty top of mind, the challenges faced by retailers, brand manufacturers and suppliers are getting tougher.

The impact in lost sales opportunities and the subsequent negative publicity that can ensue after retailers are forced to remove poor quality, hazardous or dangerous merchandise from their shelves can be significant. Brand loyalty and the image of "trusted retailer" can evaporate over night.

Developing winning products is hard enough without having to ensure product quality, consumer safety and compliance with a myriad of continuously changing regulations and testing standards.

The quality assurance team needs to work closely and collaboratively with internal departments, suppliers, manufacturers and testing organizations in building product quality and safety from the earliest design and specification phase. They require supporting systems that can help them ensure merchandise meets the organization's high levels of standards, is fit for purpose and safe for sale to consumers.

 

Next Steps:

	PLM for Retail Enables private label and branded merchandise development from inspiration through design to specification and testing. Read more »
	Global Sourcing Simplifies and manages the complexities of sourcing from RFQ to supplier selection and negotiation. Read more »
	Supplier Management Increases visibility and collaboration with trading partners for improved performance and relationship quality. Read more »

Learn More:

• Consumer Product Safety Improvement Act (CPSIA)

• The Lacey Act